A comprehensive and centralized system for managing and tracking communications being delivered through both digital communications channels and physical communication channels. A centralized computing hub receives communication requests from originating systems of record or via user input. In response to receiving a communication request, content is generated or otherwise obtained and quality assurance checks are performed to assure that the content meets the requirements of the originating system of record and is applicable to the intended communication recipient. Once the quality checks have been performed and the content is deemed verified, delivery of the communications is orchestrated in accordance with the chosen communication channel. The timeliness of the communications is tracked throughout the system and alerts are generated in response to the timeliness exceeding thresholds. Thresholds are intelligently determined on a continuous basis using rolling averages of previous communications that result in predictions of future communication averages.