Abstract
An information processing apparatus according to an embodiment includes a control unit that sets the number of lines to be allocated to each call center for a plurality of call centers, based on a call content between an operator of each call center and a customer.
Full Text
What is claimed is:
An information processing apparatus according to an embodiment includes a control unit that sets the number of lines to be allocated to each call center for a plurality of call centers, based on a call content between an operator of each call center and a customer.
Timeline
Filed
05/22/2026Published
09/17/2026Granted
Not AvailableIPC Codes(6)
H04M 3/523:with call distribution or queuing
G06Q 10/0639:Performance analysis of employees; Performance analysis of enterprise or organisation operations
G06V 40/16:Human faces, e.g. facial parts, sketches or expressions